Privacy Policy

1. Introduction

FengSilk ("we," "our," or "us"), operated from No. 48, Ziqiang Road, East District, Hsinchu 300, Taiwan, is committed to handling your personal information with care and transparency. This Privacy Policy explains what data we collect, why we collect it, and what rights you have over it.

By using our website or booking a service, you acknowledge this policy. For questions, contact us at [email protected].

2. Data We Collect

We collect personal data in the following ways:

• Contact form: Name, email address, and optionally a phone number and message.
• Session bookings: Appointment details, location, and preferences you share with us directly.
• Cookies and analytics: Browser type, pages visited, session duration, and device information collected through analytics cookies (if you consent).

We do not collect payment information directly. If payment is processed, it is handled through a secure third-party provider.

3. Legal Basis for Processing

Under Taiwan's Personal Data Protection Act (PDPA), we process your data on the following grounds:

• Contract performance: To confirm and deliver the service you've booked.
• Consent: For marketing communications and analytics, when you explicitly opt in.
• Legitimate interest: For internal record-keeping and service improvement, where this does not override your rights.

4. How We Use Your Data

• To respond to your enquiries and confirm session bookings.
• To coordinate appointments and send appointment reminders.
• To improve our services based on how clients use our website.
• To comply with applicable legal obligations.

We do not sell, rent, or trade your personal data with third parties for marketing purposes.

5. Data Retention

We retain personal data for as long as is necessary to fulfil the purposes described above, typically no more than three years after your last interaction with us. After this period, data is securely deleted or anonymised.

6. Data Protection

We use industry-standard security measures to protect your personal data, including encrypted storage and restricted access. While no system is completely without risk, we take reasonable steps to protect information in our care.

In the event of a data breach that is likely to result in harm to you, we will notify the relevant authorities and, where required, you directly, within the timeframes required by applicable law.

7. Cookies

We use cookies to improve website performance and understand how visitors interact with our content. See our Cookie Policy for full details, including how to manage your preferences.

8. Third-Party Services

We may use the following third-party services that may process your data:

• Google Analytics: Website usage analytics (if you consent to analytics cookies).
• Google Maps: Location mapping via iframe embed; Google's privacy policy applies.

These parties operate under their own privacy policies. We encourage you to review them where relevant.

9. Third-Party Links

Our website may include links to external websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies independently.

10. Children's Privacy

Our services are intended for individuals aged 18 and over. We do not knowingly collect data from minors. If we become aware that a minor has submitted information, we will delete it promptly.

11. Your Rights

Under Taiwan's PDPA, you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your data, subject to legal retention requirements.
• Withdraw consent at any time, where processing is based on consent.
• Object to processing for certain purposes.

To exercise any of these rights, please email [email protected]. We will respond within a reasonable timeframe.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the date at the top of this page. We encourage you to review this page periodically. Continued use of our services following any update constitutes acceptance of the revised policy.

13. Contact

For privacy-related questions, please contact us at:

• Email: [email protected]
• Address: No. 48, Ziqiang Road, East District, Hsinchu 300, Taiwan